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v6.20 RDP error
v6.20 RDP error
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v6.20 RDP error
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rmgreen
rmgreen
posted 8 Years Ago
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I have installed v 6.20 on Windows 10 x64. All attempts to use an RDP connection give this error:
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 8 Years Ago
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Hi,
I've tested v6.20 on Windows 1703 15063.540 and Windows 10 10240. I cannot reproduce the problem with launching RDP connection.
Please let us know your Windows 10 installation build number and the bitness of your SmartCode VNC Manager installation (32 or 64 bit).
Regards,
Yury Averkiev,
SmartCode
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rmgreen
rmgreen
posted 8 Years Ago
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Windows version is 1703 15063.540. VNC Manager is 64 bit.
I have tried on 2 very different machines with same error.
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 8 Years Ago
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I've just installed Windows 1703 x64 with the latest updates and I'm unable to reproduce the problem
May I ask you to do the following:
1) Run msinfo32.exe and export the system report to an external file
2) ZIP the content of the following folder: %APPDATA%\SmartCode Solutions\VNC Manager\
Send both files to
support@s-code.com
Regards,
Yury Averkiev,
SmartCode
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8 Years Ago by
Yury Averkiev (s-code)
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 8 Years Ago
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Also, what's the version of the Remote Desktop Connection client? Open the system menu and select the About command.
Regards,
Yury Averkiev,
SmartCode
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rmgreen
rmgreen
posted 8 Years Ago
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Files you requested have been E-mailed.
Client version:
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 8 Years Ago
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Just an wild idea. Please open cmd.exe in elevated mode. Change directory to c:\windows\system32 and run the following command:
regsvr32 mstscax.dll
When this has been done, try to open an RDP connection in SmartCode VNC Manager.
Regards,
Yury Averkiev,
SmartCode
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8 Years Ago by
Yury Averkiev (s-code)
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rmgreen
rmgreen
posted 8 Years Ago
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This didn't change anything.
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 8 Years Ago
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That's unfortunate. I've just received the files that you sent to support@. I will take a look at those now.
Regards,
Yury Averkiev,
SmartCode
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 8 Years Ago
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The issue has been identified and fixed. The problem occurred only if SmartCode VNC Manager was launched NOT VIA Start Menu. Hence the reason why the majority do not run into the problem with RDP connection. We have uploaded new v6.20.1 installer that fixes the issue.
Regards,
Yury Averkiev,
SmartCode
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