[FIXED 5.5.25.0] VNC Manager crashes after losing connection


[FIXED 5.5.25.0] VNC Manager crashes after losing connection
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Nick
Nick
Nick
posted 15 Years Ago
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I have been having this issue since I updated to the latest version of VNC Manager.

If I restart a computer while connected to it, usually the auto-reconnect feature kicks in and once the machine is back up it will automatically reconnect. Lately VNC manager has been crashing when restarting machines or when I lose connection to a machine. I've tested a bit and this is reproducible.

Ex. 
1. Remote to a machine using the latest TightVNC
2. Unplug the switch the remote machine is connected to.
3. Wait a few seconds and plug the switch back in.
4. VNC manager crashes with the following error:

Problem signature:
  Problem Event Name:   BEX
  Application Name:   VNCManager.exe
  Application Version:   5.5.24.0
  Application Timestamp:   4c9c90d3
  Fault Module Name:   scvncctrl.dll
  Fault Module Version:   3.1.3.0
  Fault Module Timestamp:   4c7b366e
  Exception Offset:   000dabf0
  Exception Code:   c0000417
  Exception Data:   00000000
  OS Version:   6.1.7600.2.0.0.256.48
  Locale ID:   1033
  Additional Information 1:   af7a
  Additional Information 2:   af7a6adb582f7c6db47f0d53ec6af1ec
  Additional Information 3:   095d
  Additional Information 4:   095df71f9ade9f48a96fd536f88c389f

I noticed this issue was similar so I tried the same fix by downloading and swapping the scvncctrl.dll. The same problem happens.

Any suggestions?

Edited 15 Years Ago by Nick
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 15 Years Ago
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Hi Nick,
I've been trying to reproduce the crash for some times today but the application didn't crash.

May I ask you if you could try to reproduce the problem on another computer?

http://www.s-code.com/App_Themes/Default/images/blue_line.gif
Regards,
Yury Averkiev, SmartCode
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 15 Years Ago
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We will be releasing 5.5.25.0 build today. It contains a fix for a ViewerX crash bug. I'm not sure if it's the same bug you have been hitting, but please try the new build and let us know how it works.

http://www.s-code.com/App_Themes/Default/images/blue_line.gif
Regards,
Yury Averkiev, SmartCode
Reply Like 57
Nick
Nick
Nick
posted 15 Years Ago
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My supervisor also experienced the issue. Both of us are using Windows 7 Professional in a domain environment.

I upgraded to the latest build (5.5.25.0) this morning and VNC Manager no longer crashes! I do receive the following error message when following the example I gave in the OP.

VNC server address: CPU Name/IP
System stream exception: read: Unknown error (10053)

I'm pretty sure it is just an alert? But regardless, I can hit the OK button and it starts trying to reconnect instead of crashing.

Thanks for the new build!
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Yury Averkiev (s-code)
Yury Averkiev (s-code)
Yury Averkiev (s-code)
posted 15 Years Ago
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VNC server address: CPU Name/IP
System stream exception: read: Unknown error (10053)
The "VNC Server address" line is supposed to show address of the server. It should be the same as the "Computer address" of the registered computer.
I just want to double check...your registered computer has a correct value in the "Computer address" yet the message box is showing "CPU Name/IP" text?

Here is how the error look on my computer:


http://www.s-code.com/App_Themes/Default/images/blue_line.gif
Regards,
Yury Averkiev, SmartCode

Edited 15 Years Ago by Support (s-code)
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Nick
Nick
Nick
posted 15 Years Ago
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The address does show up correctly.

http://www.s-code.com/forum/Uploads/Images/47bbc0c7-d3c8-4a8b-9904-6a9b.JPG

I was just using a general reference. Sorry for the confusion.
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