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Group: Forum Members
Last Login: Monday, November 07, 2011
Posts: 3,
Visits: 7
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Hi I am trying to deploy the Smartcode Tight VNC client and it installs correctly and I can connect to the machine via VNC but there is no try icon appearing.
Restarting the machine does not help...Any ideas?
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Group: Forum Members
Last Login: Monday, November 07, 2011
Posts: 3,
Visits: 7
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Guys any idea on this one as it's a show stopper in terms of us buying this product if this doesn't work?
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Group: Administrators
Last Login: Friday, May 17, 2013
Posts: 1,686,
Visits: 3,175
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Hi,
most likely you either set to hide the tray icon while running the deployment wizard or this settings is set in the TightVNC server settings.
- VNC Deployment Wizard - VNC Server Configuration page: make sure that "Show icon in the notification area" is checked
- TightVNC server settings: same checkbox as in the VNC Deploymen Wizard: "Show icon in the notification area" should be checked.
Kindest Regards,
SmartCode Solutions Support
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Group: Forum Members
Last Login: Monday, November 07, 2011
Posts: 3,
Visits: 7
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Hi Yury thanks for the reply.
Yes this checkbox to display the icon is checked during the push install but after installing and restarting the machine the icon does not display.
I can still VNC to the machine but where I work we always ask the user to hover their mouse over this icon to get us the IP address to connect to.
Obviously if this does not show that is a problem for us.
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Group: Administrators
Last Login: Friday, May 17, 2013
Posts: 1,686,
Visits: 3,175
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I would appreciate if you could do the following:
- On a computer with TightVNC deployed via VNC Deployment Wizard, please open Services snap-in, open Properties for TightVNC Server, switch to the Log On tab and take screenshot of that tab.
- Open regedit.exe and export the following branches to a text file:
HKEY_CURRENT_USER\Software\TightVNC\Server
HKEY_LOCAL_MACHINE\Software\TightVNC\Server - Uninstall TightVNC software and install TightVNC via native setup.
- Make sure that the tray icon does appear.
- Please repeat steps 1) and 2)
- Email the screenshots and registry files to support(AT)s-code.com
Kindest Regards,
SmartCode Solutions Support
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