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New Bugs in 4.0.3.0b + Wishlist Expand / Collapse
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Posted 1/7/2008 8:18:50 PM
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Hello Again!

4.0.3.0b installed WONDERFUL! has resolved the major issue of not being able apply default vnc settings to 'Dynamic Search Folders', big help...thanks!

There is however what I believe to be new bugs;

1.) When you multi -select (CTRL+CLICK) several computers from the list in a group in 'Dynamic Search Folder', when you right click (for example roll out VNC) it unselects all computers except for the one you click on.  This doesn't happen all the time, but probably 70% of the time, this DEFINATELY wasn't the case in 4.0.2.0b and earlier.

2.) You cannot set the option to 'Enable automatic scan every xx minutes' in Options > Network Scan > Edit Default Settings, when you check the option and click OK, it doesn't save the changes, when you go back into it, it's unchecked again!

3.) The 'Clear server list before scan option in Options > Network Scan > Edit Default Settings doesn't do anything, unlike point 2 it does keep the option but doesn't actually work!

4.) Not sure if it's a bug, but if you change the name of a PC, the network scan still picks up the old name (even if you delete the computer from VNCM) (This is problematic as I'm finding it picking up the original name from the SOE image. not the current name)

Some Wish List Items!

1.) The ability for a network scan to identify when a computer has changed IP address and update the record rather than create a new computer (DHCP Networks)

2.) The ability to create custom toolbars, with custom commands (ie a rollout VNC button/send message to console button) on a toolbar.

Regards,
Graeme Lucas

Post #1856
Posted 1/8/2008 12:40:40 AM


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1.) When you multi -select (CTRL+CLICK) several computers from the list in a group in 'Dynamic Search Folder', when you right click (for example roll out VNC) it unselects all computers except for the one you click on.  This doesn't happen all the time, but probably 70% of the time, this DEFINATELY wasn't the case in 4.0.2.0b and earlier.

We couldn't reproduce this bug using 4.0.3.0 build. If you figure out test steps needed to reproduce it, please let us know.

2.) You cannot set the option to 'Enable automatic scan every xx minutes' in Options > Network Scan > Edit Default Settings, when you check the option and click OK, it doesn't save the changes, when you go back into it, it's unchecked again!

Fixed in the v4.0.4.0

3.) The 'Clear server list before scan option in Options > Network Scan > Edit Default Settings doesn't do anything, unlike point 2 it does keep the option but doesn't actually work!

Fixed in the v4.0.4.0

4.) Not sure if it's a bug, but if you change the name of a PC, the network scan still picks up the old name (even if you delete the computer from VNCM) (This is problematic as I'm finding it picking up the original name from the SOE image. not the current name)

With 99% probability this is not VM's bug, but we will do some test to confirm it.

Some Wish List Items!

1.) The ability for a network scan to identify when a computer has changed IP address and update the record rather than create a new computer (DHCP Networks)

In the v4.0.4.0 if "Resolve IP address to MAC address" setting is enabled, the VNC Manager will try to look-up a computer found during network scan among computers added to a Dynamic Search Folder using the computer's MAC address. This should take care of the problem you described.

2.) The ability to create custom toolbars, with custom commands (ie a rollout VNC button/send message to console button) on a toolbar.

I've added it to the features requests list.



Kindest Regards,
SmartCode Solutions Support
Post #1857
Posted 1/10/2008 5:45:26 PM
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4.) Not sure if it's a bug, but if you change the name of a PC, the network scan still picks up the old name (even if you delete the computer from VNCM) (This is problematic as I'm finding it picking up the original name from the SOE image. not the current name)

With 99% probability this is not VM's bug, but we will do some test to confirm it.


You are correct, this is a issues with WINS lookup, deleting the record in WINS resolves the issue!

Thanks!

Regards,
Graeme Lucas

Post #1882
Posted 1/10/2008 5:51:39 PM
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Support (s-code) (1/8/2008)
[quote]1.) When you multi -select (CTRL+CLICK) several computers from the list in a group in 'Dynamic Search Folder', when you right click (for example roll out VNC) it unselects all computers except for the one you click on.  This doesn't happen all the time, but probably 70% of the time, this DEFINATELY wasn't the case in 4.0.2.0b and earlier.
We couldn't reproduce this bug using 4.0.3.0 build. If you figure out test steps needed to reproduce it, please let us know.

VERY strange, I've since tried this again and it's okay now, but it happened on three different occasions (I always try and rectify the problem and testing it on multiple PC's before reporting it!)

1.) The ability for a network scan to identify when a computer has changed IP address and update the record rather than create a new computer (DHCP Networks)
In the v4.0.4.0 if "Resolve IP address to MAC address" setting is enabled, the VNC Manager will try to look-up a computer found during network scan among computers added to a Dynamic Search Folder using the computer's MAC address. This should take care of the problem you described.

Correct but VNC Manager only seems to resolve the mac address on the local subnet, I'm presuming but scanning packets? nbtstat lookups does resolve the MAC address, so I'm presuming VNCM doesn't use that method!

Regards,
Graeme Lucas

Post #1883
Posted 1/10/2008 8:21:40 PM


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Correct but VNC Manager only seems to resolve the mac address on the local subnet, I'm presuming but scanning packets? nbtstat lookups does resolve the MAC address, so I'm presuming VNCM doesn't use that method!

The VNC Manager uses SendARP (http://msdn2.microsoft.com/en-us/library/aa366358(VS.85).aspx) Win32 API function to query remote computer's MAC address.



Kindest Regards,
SmartCode Solutions Support
Post #1886
Posted 1/16/2008 1:20:56 AM


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Support (s-code) (1/8/2008)
[quote]1.) When you multi -select (CTRL+CLICK) several computers from the list in a group in 'Dynamic Search Folder', when you right click (for example roll out VNC) it unselects all computers except for the one you click on.  This doesn't happen all the time, but probably 70% of the time, this DEFINATELY wasn't the case in 4.0.2.0b and earlier.
We couldn't reproduce this bug using 4.0.3.0 build. If you figure out test steps needed to reproduce it, please let us know.

VERY strange, I've since tried this again and it's okay now, but it happened on three different occasions (I always try and rectify the problem and testing it on multiple PC's before reporting it!)


I think we were able to reproduce this problem and it has been fixed in the 4.0.4.0 build.



Kindest Regards,
SmartCode Solutions Support
Post #1903
Posted 1/20/2008 10:15:46 PM
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The VNC Manager uses SendARP (http://msdn2.microsoft.com/en-us/library/aa366358(VS.85).aspx) Win32 API function to query remote computer's MAC address.

Would this likely be changed in the future considering it's a known limitation it can only obtain mac address from computers on the same subnet?

Regards,
Graeme Lucas

Post #1909
Posted 1/20/2008 10:17:38 PM
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I think we were able to reproduce this problem and it has been fixed in the 4.0.4.0 build.

Excellent, it's an on and off problem, since my last post it certainly has happened again!

Thanks for your continued support, it's very much appreciated

Regards,
Graeme Lucas

Post #1910
Posted 1/21/2008 2:24:28 AM