v3.0 "The RPC Server is unavailable" handling

v3.0 "The RPC Server is unavailable" handling

Home » SmartCode VNC Manager » General Discussion

http://www.s-code.com/forum/Topic512.aspx

Print Topic | Close Window

By Yury Averkiev (s-code) - Wednesday, August 17, 2005

Some of our customers who use the Deployment or the VNC Reset Password Wizard receive "The RPC server is unavailable" error, which usually caused by a firewall blocking the connection. The ones who are unaware about it contact our support asking for a help. In v3.0 we tried to cover the issue and provide more user friendly information about the error. Take a look on a screenshot that showing how the Reset Password wizard handles such situation.

By iampedro - Monday, August 22, 2005

Good Job SmartCode... It look like this next program is going to be very sweet once it is released... I look foward to it..

By pdonlin - Friday, November 04, 2005

I also recieve this message whenever I try to shutdown/restart a machine through power management. What might be the cause?

FYI: These machines are not in a Active Directory domain if it matters. Both the Manager machine and the clients are running XP SP2, but none of them have the firewall turned on.

(Currently using the trial, thinking about purchasing this software)

By Yury Averkiev (s-code) - Friday, November 04, 2005

pdonlin (11/4/2005)

I also recieve this message whenever I try to shutdown/restart a machine through power management. What might be the cause?

Hi,
the cause is exacly the same as in the wizards case. Shutdown/Restart feature uses WMI so it requires RPC ports opened on the target PC.

Please take a look on the article named What ports are used by VNC Manager when working with a remote computer ?
in the FAQ http://www.s-code.com/faq.aspx?menu=faq

By pdonlin - Friday, November 04, 2005

I understand that, but we have no firewalls turned on. In fact, the "Windows Firewall / ICS" service is disabled on the machines.

By pdonlin - Friday, November 04, 2005

Disreguard my last post... I think I might have figured out what might be causing it