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By Max - Monday, January 31, 2005
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When trying to install SmartCode RealVNC 4.0 on any client using the deployment wizard, it's looking for an uninstall reg key and failing. Processing uninstall tasks for ****.
Installing VNC distribution: SmartCode RealVNC 4.0
Establishing connection to: \\***\ADMIN$
Return code: 0
Copying installation file to: \\***\ADMIN$\realvnc4_install.exe
Starting installer.
Return code: 0
Checking uninstall registry value presence: Uninstall\{5EA90E64-2110-4421-AFF2-4962FBE24A48}
Value not found.
Finished processing uninstall tasks. I didn't instruct it to un-install anything, and there is no VNC currently installed on this PC. I am able to install TightVNC, but I need to use RealVNC.
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By Yury Averkiev (s-code) - Monday, January 31, 2005
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Max,
the Wizard is not trying to uninstall it. The reason it looks for Uninstall\{5EA90E64-2110-4421-AFF2-4962FBE24A48} is to ensure that RealVNC/TightVNC installation completed successfully. And presence of Uninstall\xxxx value is a sign that everything went Ok. From your message I'm not sure, was RealVNC installed successfully or not? Can you please clarify?
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By Max - Tuesday, February 01, 2005
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No, it did not install on the client at all. The deployment said "Failed Unknown error" or something, and the log is what I pasted above.
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By Yury Averkiev (s-code) - Tuesday, February 01, 2005
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And TightVNC installs just fine on the same PC? The only reason I can think at the moment, is that this PC has native RealVNC distribution already installed. If it's not, can you check that RealVNC installation ddirectory has been created and VNC files has been copied by the installer?
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By Max - Tuesday, February 01, 2005
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There was no VNC installed on that system. We uninstalled 3.3.3, trying to install 4.0
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By Yury Averkiev (s-code) - Tuesday, February 01, 2005
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Can you please try to install RealVNC on this computer without VNC Manager, just in an old fashioned way, by logging into it and starting the installer.
The RealVNC installation package can be found in VNC Manager installation directory (C:\Program Files\SmartCode\VNC Manager Enterprise), the file name is:
realvnc4_install.exe
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By Max - Tuesday, February 01, 2005
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Yes it runs fine when running the installer manually.
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By Max - Tuesday, February 01, 2005
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But that isn't the solution.... Isn't the point of this tool to deploy to multiple computers without touching them?
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By Yury Averkiev (s-code) - Tuesday, February 01, 2005
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Sure it's not. The reason I asked you is because I'm trying to figure out what might be wrong and why remoteinstallation has failed.
And if manual installations fails too, it might show some message boxes with debug information, which could help us to solve the problem.
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By redndahead - Tuesday, February 01, 2005
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Yury,
I might make sure that when the installer checks for the registry key it doesn't error out if it finds one. He/she said that they uninstalled 3.3.3 so it might have left some old reg keys in there.
Adam
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By Max - Tuesday, February 01, 2005
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This happens on all our clients... RealVNC 4.0 does not install, but TightVNC does. I have removed all VNC 3.3.3 reg keys and serviced. Would it be possible to have a Un-install WinVNC 3.3.3 feature?
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By Max - Tuesday, February 01, 2005
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Here is what I get when trying to run the RealVNC 4 installer manually on a test machine: Error 1406: Could not write value AcceptBell to key HKEY_CURRENT_USER/Software/RealVNC/VNCViewer4. Verify that you have sufficient access to that key, or contact your support personnel. I ran this file as a local Admin, so there should not be any access issues.
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By redndahead - Tuesday, February 01, 2005
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Max, I think I got the problem worked out and Yury should be sending you a fixed package soon. Just to make sure that I understand where the bug arises I would like to know if you were installing the viewer or not? The way I can see this would only error if you were installing the viewer. I just want to know to make sure I'm not missing anything. Thanks, Adam
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By Yury Averkiev (s-code) - Wednesday, February 02, 2005
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Max,
with Adams valuable help we were able to fix the problem. Can you please download updated RelaVNC4 installer and check if it is working for you. If it does, we will upload a new build of VNC Manager then. RealVNC4 installer can be downloaded from:
http://www.s-code.com/download/realvnc4_install.exe
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